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Shipping Policy

Shipping Policy

Customers Please Note:
Due to the outbreak of COVID-19 some suppliers are taking a little bit longer than usual to ship your products, Australia post currently has a back log in the eastern states which has caused shipping delays.

This will not affect all orders, it will come down to a product by product basis.

We are currently working closely with our suppliers to mitigate any issues caused. Suppliers are located world wide, and many items will be shipped to you internationally, including from zones 2 & 3. 

We thank you for your patience.

Warm Regards,
Nested Nurseries Team

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Shipping:
Our aim is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across Australia and the World.

We partner with quality global suppliers and aim to have your order to you as soon as possible. Shipping to the destination can take anywhere between 20 - 45 business days depending on the manufacturer/supplier.  Currently, the average package can take up to 3 months to arrive.

It is important to note that because we source our products from different suppliers around the world, shipping times will vary between manufacturers/suppliers. The suppliers ship directly to our customers. The times listed above are an average, and depending on circumstances out of our control are subject to change (such as the Lunar New Year). 

We currently offer FREE shipping on all orders to Australia valued at $30 or more. If you have any questions, contact us at info@nestednurseries.com.au.


International:
When ordering outside of Australia, the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Nested Nurseries has no control over these charges, nor can Nested Nurseries predict what they may be.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Please note that refunds will not be issued for orders that are directly delayed by Australia Post if your parcel is within Australia, we will not issue a refund until 65 business days have passed. If your item/s arrive after this date and you wish to request a refund, please kindly visit our refunds & returns page.

For any questions about shipping, please contact us at info@nestednurseries.com.au.

04/10/2021

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